TropicSpin Privacy Policy 2026 | How We Use Your Data

When you register, we ask for your name, date of birth, address, email address and a password. To meet identity checks before your first withdrawal, we also collect documents such as photo ID and proof of address, and sometimes proof of how a deposit was funded. As you play, we record account activity: deposits, withdrawals, bets, bonus use, login times and the device or browser you connect from. If you contact our support team by live chat or email, we keep those conversations. We do not store full card numbers on our own systems; payment details are handled by the providers behind each method.

We use your data to open and run your account, confirm you are 18 or over, process payments and pay out winnings. We also use it to prevent fraud, money laundering and underage play, to apply bonus terms fairly, and to answer your questions. Where the rules require it, we monitor play for signs of harm and may contact you about safer gambling tools. With your consent, we may send you offers and news by email. You can switch marketing off whenever you like, and doing so never affects your ability to play or withdraw.

Under UK data protection law, we need a lawful reason for each way we use your data. Running your account and processing payments rests on performing our contract with you. Identity verification, anti-money-laundering checks and responsible gambling duties rest on our legal obligations as a business licensed by the UK Gambling Commission. Fraud prevention, security and improving our service rest on our legitimate interests, which we balance against your rights. Marketing messages rely on your consent, which you can withdraw at any time from your account settings or by contacting us.

We do not sell your personal data. We share it only where needed to deliver our service or meet legal duties. That includes payment providers handling Visa, Mastercard, PayPal, Apple Pay, Trustly, Paysafecard, Skrill and Neteller transactions, identity and fraud-prevention partners, and game studios and live-casino operators that need limited technical data to run sessions. We may also pass information to the UK Gambling Commission, law enforcement, tax authorities or GAMSTOP where the law requires or permits it. Service providers act on our instructions and are bound by confidentiality and security obligations.

We keep personal data only for as long as there is a genuine reason to hold it. Account and transaction records are retained while your account is open and for the period required by UK gambling and anti-money-laundering rules afterwards. Identity documents are held for the same regulatory period. Support conversations are kept for a shorter, reasonable time to resolve issues and improve service. Once a retention period ends, we delete the data or anonymise it so that it can no longer identify you. If you self-exclude, we retain the minimum details needed to honour that exclusion.

You have the right to ask for a copy of the personal data we hold about you, to have inaccurate details corrected, and in some circumstances to have data erased or its use restricted. You can object to processing based on our legitimate interests and withdraw consent to marketing at any time. Where we process data by automated means under contract or consent, you may ask for it in a portable format. Some requests are limited by our legal duty to retain gambling records, and we will explain clearly if that applies. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

We protect your information with SSL encryption on data in transit, access controls that limit which staff can see account details, and monitoring for suspicious activity. Identity documents are reviewed through our KYC process and handled with extra care. No online service can promise perfect security, so we also encourage good habits on your side: choose a strong, unique password, never share your login, and log out on shared devices. If we ever discover a breach affecting your rights, we will notify you and the relevant authorities as the law requires.

We use cookies and similar tools to keep you logged in, remember your settings, protect against fraud and understand how the site is used. Some are essential for the casino to function, while others, such as analytics or marketing cookies, are optional and depend on your choices. You can review or change your preferences at any time through the cookie settings on the site or through your browser. For a full list of the cookies we use and what each one does, please read our separate cookie policy.

Questions or requests about your personal data are handled by our data protection contact, working with our customer support team. To exercise any of your rights, reach out through the live chat or email channels listed in your account help area and mark your message as a privacy request. We may need to confirm your identity before acting, to keep your account safe from anyone pretending to be you. We aim to reply promptly and, in any case, within the time limits set by UK data protection law.

We may update this policy as our service, technology or legal obligations change. When we make a meaningful change, we will update the review date, and where the change affects how we use your data, we will tell you through your account or by email before it takes effect. We encourage you to look back at this page from time to time. Continuing to use your account after an update means you have seen the revised version. Gambling should always be entertainment, so if play stops being fun, our responsible gambling tools and GAMSTOP are there for you.